Terms and Conditions

Welcome to Luxtori Hospitality. By accessing our website (www.luxtorihotels.com), making a reservation, or staying at our property, you agree to these Terms and Conditions. These terms govern the use of our website, booking platforms, guest stays, and other services provided by Luxtori Hospitality.

1. Scope of the Application

These Terms and Conditions apply to:

• Use of the website (www.luxtorihotels.com) for browsing or making reservations.
• Bookings made via third-party platforms connected through eZee Absolute (e.g., Booking.com, Agoda, Expedia, Airbnb, or other OTAs).
• Accommodation agreements and all services provided during guest stays.

2. Definitions

• HOTEL: Refers to the property operated by ATLAZ HOTELS AND RESORTS (PRIVATE) LIMITED under the brand under operational agreements with LUXTORI HOSPITALITY LLP.
• WEBSITE: Refers to www.luxtorihotels.com.
• GUEST: Any individual making a reservation or staying at the hotel.
• BOOKING PLATFORM: Third-party systems like Booking.com, Agoda, Expedia, Airbnb, or others connected through eZee Absolute.
• SERVICES: Includes accommodation, dining, recreational facilities (e.g., swimming pools, spas), Wi-Fi access, and other offerings provided by the hotel.

3. Privacy Policy

For detailed information on how we collect, use, and protect your personal data, please refer to our comprehensive Privacy Policy available at www.luxtorihotels.com/privacy-policy. This policy outlines our commitment to safeguarding your privacy during website use, bookings, and stays.

4. Website Use

By using our website, you agree to:

1. Use it only for lawful purposes, including making legitimate reservations.
2. Not engage in activities that damage or interfere with the website's functionality.
3. Provide accurate information during the booking process.
4. Respect intellectual property rights; all content on the website is proprietary to Luxtori Hospitality LLP. Unauthorized reproduction or distribution of website content is prohibited.

5. Reservations

1. Reservations can be made via www.luxtorihotels.com or authorized platforms connected through eZee Absolute (e.g., Booking.com, Agoda, Expedia, Airbnb).
2. A reservation is confirmed upon receipt of a booking confirmation email from the booking platform or eZee Absolute system.
   Advance in Cash or deposit /online Payment or credit card pre-authorization is mandatory to obtain a confirmed reservation. Please read the cancellation policy before obtaining the confirmed reservation.
3. Guests must be at least 18 years old to make a reservation.
4. Normal occupancy permits maximum of two people per room. Additional person (if room size permits) is charged extra as per prevalent rates.
5. Group bookings (5 or more rooms) require direct contact with the hotel for special arrangements.
6. In case of non-availability of pre-booked room at the time of arrival, due to equipment fault(s) or other reasons beyond our control, the hotel will offer a refund or an alternate room type, at its discretion and without any further liability.
7. Any modification in the reservation is subject to availability at the time of making such a request.
8. The reservation is not transferable.

6. Pricing and Payment

1. Room rates are inclusive of applicable taxes unless stated otherwise.
   The bill on check out for stay shall be charged in US Dollars or the equivalent in local currency at the exchange rates applicable on the date of payment.
2. All promotions/sale rates are restrictive fares and non-refundable. Certain promotion/sale rates do not permit any changes in hotel booking. Please check restrictions on the rate while booking. Under all promotion(s)/sale rates, limited inventory is available on select room type(s) only on first come first serve basis.
   Luxtori Hospitality reserves, the right to withdraw and/or amend the promotion/sale without prior notice.
3. All extra services and amenities not part of an offer will be available at an additional charge only.
4. Offers under a particular promotion cannot be combined with any other offer/promotion or benefit(s) available through any loyalty program run by Luxtori Hospitality (Luxtori Hospitality LLP) or any third party.
5. Payments can be made via credit card or other secure methods provided by eZee Absolute or third-party booking platforms like Booking.com and Agoda.
6. A credit card pre-authorization will be required under the name of the booking for the total stay on arrival check-in.
7. The hotel reserves the right to adjust/change rates due to changes in events, taxes or errors in pricing.

7. Check-In and Check-Out

1. CHECK-IN TIME: From 2:00 PM onwards.
2. CHECK-OUT TIME: By 12:00 PM.
3. EARLY CHECK-IN is subject to availability and additional charges.
4. Guests must present the booking reference a valid identification for all guests (e.g., passport or NIC for Sri Lankan Nationals) and a valid credit card (for incidental and / or other charges) upon check-in.
5. LATE CHECK OUT shall be charged at the rate of one night's charges for all the rooms booked.
6. In case of SHORTENED STAY (EARLY CHECK OUT), the entire period of booking shall be charged. Guests shall inform change in plans in writing at the earliest to minimize the charge by the hotel subject to cancellation policy.

8. Cancellation & Refund Policy

1. In case your plans change, ensure to inform in writing the cancellation/ amendments in advance to the Hotel Reservation for a refund of your deposit.
2. The modification/cancellation request for bookings made online will be processed automatically through the Internet Booking Engine. Any refund due shall be done through the system in accordance with the applicable modification/cancellation rules. In case of rebooking, a rate difference may be payable for the change as per the rate applicable for the rebooked date/ room type and subject to availability.
3. Any additional charges or rate difference for the modified reservation can be paid through the same payment mode/card as used for original reservation.
4. Please note that if an online booking is modified or cancelled with the hotel's reservations Office/ Hotel's sales office, it cannot be further modified or cancelled online.
5. The refund of the reservation done by the Travel Agent will be processed by the issuing Travel Agent only and no refund admissible online.
6. Cancellation of NON-REFUNDABLE bookings lead to forfeiture of booking amount.
7. Certain room rates & types have restrictions and without benefits. In case you do not wish to opt for restricted rates & types, you can book the room(s) available on www.luxtorihotels.com without benefits / restrictions.
8. In case of EARLY CHECKOUT or SHORTENED STAY, you are liable to pay for the entire confirmed reservation. If not sure of the policy, contact the hotel for clarification.
9. Refund for cancellations done more than 7 days prior to arrival – 50% refund.
10. Refund for cancellations within 7 days prior to arrival – No refund.
11. Cancellation of GROUP BOOKINGS (5 rooms and above) shall be done at least 14 days prior to check in date, to avail 50% refund.
12. On cancellation, refund processing will take between two (2)-to four (4) weeks.
13. Refunds in case of bookings made by mistake, will also take between two (2)-to four (4) weeks.

9. Non-Arrival (No Show) Policy

1. If you fail to arrive at the hotel on the arrival date the entire reservation will be cancelled automatically by the hotels and will be charged for the entire reservation.
2. If you fail to check in on the first date but still continue your travel plan to stay at the hotel, please, urgently, contact us to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto cancelled and no refund admissible.

10. Child Policy

1. CHILD (up to 5 years) can stay free of charge with parents without extra bed.
2. Children between 5 years to 12 years of age will be charged extra.
3. Children above 12 years of age will be treated as young adults and the prevalent reservation charges will be applicable and levied.
4. Unaccompanied minors under 18 years are not permitted without parental consent.

11. Pets Policy

1. Pets are not allowed unless explicitly stated in specific room categories or packages offering pet-friendly accommodation options.
2. Service animals accompanying guests with disabilities are permitted as per applicable laws.

12. Smoking Policy

1. Smoking is prohibited in all indoor areas of the hotel premises.
2. Designated smoking zones are available outdoors.
3. Violation of this policy may result in cleaning fees of up to USD 100.

13. Wi-Fi Use Policy

Guests using the hotel's Wi-Fi network agree to:

1. Use Wi-Fi responsibly for lawful purposes only.
2. Avoid accessing restricted websites such as those related to pornography or illegal downloads (e.g., torrents).
3. Adhere to bandwidth restrictions set by the hotel to ensure fair usage among all guests.
4. Avoid downloading large files that may disrupt network performance for other users.
5. The hotel reserves the right to block access to specific websites or limit bandwidth usage if necessary.

14. Use of Facilities

Guests must follow rules for using hotel facilities such as swimming pools, gyms, and spas:

1. Access is restricted to registered guests only unless otherwise specified.
2. The hotel is not liable for injuries sustained due to misuse of facilities.

15. Guest Conduct

Guests must:

1. Maintain decorum and avoid disruptive behavior during their stay.
2. Refrain from causing damage to property; repair costs will be charged directly to the guest.
3. Not conduct gatherings and parties of any nature in the room.
4. Not bring outside food to the hotel.

The hotel reserves the right to evict guests engaging in illegal activities or violating these terms without refund.
Guests shall indemnify and hold the Hotel harmless in respect of any liability, loss, damage, cost and expense of any nature arising out of, and/or in connection with the acceptance of the reservation and stay at the Hotel.

16. Liability Disclaimer

The hotel is not liable for:

1. Loss or theft of personal belongings and parked guest vehicles.
2. Injuries sustained on premises due to personal negligence.
3. Errors caused by third-party booking platforms (e.g., Booking.com, Agoda).
4. WiFi, Swimming Pool, Outdoor games, musical instruments, etc are amenities provided by the Hotel free of charge. We do our best to always ensure availability of these amenities. Non-availability of such amenities due to utility outages, maintenance activities or other reasons shall not qualify for any refund.

The Hotel undertakes no liability for the shelf life of the food which is taken away to the Hotel after an event at the Hotel or taken outside the Hotel for private consumption.

All standard policies pertaining to hotel/ hospitality industry are applicable, when specific reservation policy is not mentioned in this "Reservation Confirmation" document.

If the Hotel waives any rights available to it under these conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

17. Social Media Engagement

Guests may share photos taken on the property but must refrain from:

1. Posting defamatory remarks about the hotel or staff online.
2. Sharing copyrighted images without permission.
3. The hotel reserves the right to request removal of inappropriate content.

18. Accessibility Features

Accessible rooms and facilities are available upon request. Guests requiring special accommodations should inform the hotel at least 48 hours prior to arrival.

19. Force Majeure Clause

The hotel shall not be held responsible for failure to fulfill obligations due to events beyond its control, including:

1. Natural disasters.
2. Government restrictions (e.g., pandemics).
3. Utility outages.

20. Governing Law

These terms are governed by Sri Lankan law, and any disputes shall be resolved under the jurisdiction of Sri Lankan courts.

21. Updates to Terms

The hotel reserves the right to modify these terms without prior notice. Guests will be notified of significant changes via email or website announcements.

Contact Information

For inquiries regarding these Terms and Conditions: